Privacy Policy

1. Information We Collect

• Registration details such as your name, phone number, email address, and role.
• Order, cart, payment, support, and chat information sent through Muwa.
• Location data used for delivery, verification, service coverage, and runner assignment.
• Verification information where applicable, including documents or selfies submitted by runners.

2. How We Use Information

• To register accounts, deliver orders, assign runners, and complete transactions.
• To provide customer support, resolve disputes, and investigate service issues.
• To improve reliability, reduce fraud, and enforce platform policies.
• To send operational messages, support updates, and service notices.

3. How We Share Information

Muwa only shares information where necessary to operate the platform, process payments, support delivery, comply with law, or protect users and the platform from fraud or abuse.

• With payment and infrastructure providers that help operate Muwa.
• With runners and shoppers only to the extent necessary to complete an active order.
• With support, verification, or compliance providers where necessary.

4. Data Retention and Security

Muwa keeps information for as long as reasonably necessary for operational, legal, accounting, support, fraud prevention, and dispute resolution purposes. We use reasonable technical and organizational measures to protect the data we hold.

5. Your Choices

• You may request support for account issues, correction of key account data, or complaints about platform handling.
• Some information is required to provide the service. If you do not provide it, Muwa may not be able to complete registration or order handling.

6. Contact

If you have privacy questions or complaints, contact Muwa at privacy@muwa.io.